Title: IT Service Manager UKIC Clearance

Location: Hybrid - Cheltenham or Manchester

Length: 12 months

Inside IR35

Experis are currently on the lookout for a IT Service Manager

Your Responsibilities:

• Responsible for the management of all incidents and requests to ensure they are handled effectively to minimise negative impact to users and service operation
• Responsible for maximising the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
• Responsible for maintaining accurate and reliable information about the configuration of services, and accountable in providing a single source of consistent information on all services.
• Accountable in the design of products and services helping to ensure that they are fit for purpose, fit for use, and that they can be delivered by the organization and its ecosystem.
• Identify and explore opportunities for continual service improvements.

Your Experience -

• Demonstrable track record of Incident, Change and Release management.
• Experience across the service delivery life cycle, including Service Transition.
• ITIL v3 and v4 Qualifications.
• Extensive experience of IT Service Management Toolsets.
• Experience of supporting IT projects in complex and challenging environments.

If you are available and interested in this role please drop me an application