Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Business Applications Specialist on a permanent basis on a salary of £35,308 - £43,155/annum. This role will be a hybrid of working at home and in the office.
Responsibilities: - Carry out programming, configuration and development tasks ensuring that feasibility has been assessed and established; relevant documentation is maintained; test scripts are prepared, testing is successfully completed; and that information systems components are released into operations in accordance with Digital & Technology Services policies and standards.
- Assess and recommend appropriate solutions to fulfil business requirements with current or new applications that will ensure the highest standards of confidentiality, integrity and availability.
- Undertake feasibility studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level.
- Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems.
- Carry out data transformation (extract, transform and load) tasks and to provide reports as required by undertaking the appropriate analysis in response to business requirements.
- Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager.
- Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services.
- Monitor information systems for underutilisation, process deficiency or software malfunction and provide recommendations for remedial actions.
- Work with the Infrastructure to operate a robust backup and recovery procedure for all information systems and data.
- Develop and maintain documentation about the specification, design and build of information systems according to DTS policies and standards.
- Train IT Operations staff proactively on new information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team.
- Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business requirements.
- Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope.
- Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects.
- Keep the Service Delivery Manager informed at all times of any performance issues, security concerns or future IT infrastructure system developments which may affect the organisation.
- Invoke third party support in accordance with established processes and to assist and support third party contractors in their work for the organisation.
- Advise the Service Delivery Manager of any matters concerning safety, software licencing, computer viruses or similar issues that require further action.
- Ensure that all information is managed securely in accordance with organisational policies and information related legislation.
- Be accountable for service delivery and quality of allocated work escalating issues when appropriate to senior colleagues.
- Promote service management and continual service improvement to improve quality of customer satisfaction within DTS.
- Contribute to horizon planning to support the management of team workload.
- Be familiar with relevant IT-related policies (acceptable use, data protection, FOI, information security, purchasing etc.) and advise colleagues and end-users accordingly.
- Build strong, constructive relationships with service users within your remit and beyond.
- Represent the department and the organisation externally amongst peer institutions and industry associations.
- Work effectively with DTS colleagues
Essential Skills: - An extensive and recent track record of performing the duties set out above.
- Strong educational background including a first degree in an IT related subject (or equivalent).
- Strong understanding of the Microsoft SQL Server stack particularly SQL Server, SSRS, SSIS
- Experience of the support and maintenance of major corporate business systems
- Relevant service delivery experience of working in an ITIL-based framework; familiarity with the processes, procedures and outputs of ITIL. ITIL Foundation Certificate.
- Demonstrable understanding and experience of delivering projects within a contemporary project management framework (eg Agile, Scrum).
- Substantial, recent, experience of the maintenance and development of enterprise applications and processes across a complex organisation. Including the development of Web service/APIs integrations.
- Previous ICT experience at a level where the role has required the ability to translate technical requirements and specifications into easily understood business concepts and vice versa.
- Ability to manage workloads under pressure and to tight deadlines and with an analytical and methodical approach to investigating problems and resolving issues.
- Highly developed interpersonal skills and proven ability to work effectively with individuals and teams at all levels both within and external to the organisation.
- Understands and can represent the service across the organisation, particularly to senior stakeholders and other governance entities.
- Sensitivity to the issues of working in a highly devolved environment and an ability to develop effective and pragmatic solutions.
- Ability to influence and persuade others to take a specific course of action when there is no direct line of command or control.
- Customer and service-focussed: understanding the needs of the customer when making decisions.
- Proven ability to develop, implement and evaluate policies and processes.
- Highly IT literate with strong and relevant application experience.
- Working knowledge of the Data Protection Act and other related legislation.
Desirable Skills: - ITIL Service Management Certification
If you would like to hear more about this opportunity please get in touch.
