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South San Francisco CA Full Time Posted: Monday, 16 April 2018
Applicants must be eligible to work in the specified location

Requisition ID: 167249
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the Back Office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

SAP SuccessFactors is seeking a Senior Linux Engineer, for that unique professional who thrives on solving problems and is excited about taking on new challenges, working with new clients, and keeping up with new technology. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.

Key Areas of Responsibility

  • Create and manage projects and coordinate project teams.
  • Provide level 3 Linux system support.
  • Work with our remote monitoring and management (RMM) system to identify, prioritize, resolve problems, and enhance our service offering to clients.
  • Respond to escalated support requests and provide expert advice and troubleshooting.
  • Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately.
  • Identify critical issues, prioritize, and respond to tickets to ensure SLA's are met.
  • Create high quality technical documents quickly and accurately.
  • Provide after-hours and weekend support on a rotational basis and as needed.

Position Requirements

  • Incident & problem management experience and the ability to coordinate required resources to respond to complex IT issues.
  • Strong troubleshooting skills and the ability to apply those skills to assist troubleshooting of a wide range of information systems and applications
  • Strong engineering and administration experience with Cisco networking, Linux and Windows Operating Systems, and VMware.
  • Strong Experience in Suse/Solaris/Red Hat/Ubuntu/Cent OS
  • Strong Experience in Unix Administration and Cluster Technologies
  • Strong hands-on experience with Scripting and configuration management tool
  • Strong Familiar with Security and Compliance standards
  • Strong Knowledge in TCP/IP and other Network fundamentals
  • Strong in System performance tuning
  • Strong experience with Cryptography and Kerberos
  • Strong experience with Unix/Windows interoperability, AD integration, and CIFS/Samba file sharing
  • Strong Experience in High Availability and Disaster Recovery Solutions
  • Strong hands on with Unix Networking Services (NIS,DNS,NFS,FTP,SMTP)
  • Strong written and verbal communication skills
  • Strong experience working with network devices such as routers, switches, firewalls and load balancers
  • Strong experience that emphasizes L2-L3 Networking (Spanning Tree Protocol, dynamic routing protocols including EIGRP, OSPF and BGP)
  • Strong experience with configuration and administration of routers/switches, systems installation, and Windows-based systems
  • Strong experience with network architecture, design, optimization, and implementation
  • Strong experience on WAN network design/Management/Technology ( MPLS & S2S VPN, Point to Point link)
  • Strong experience on Cisco DC Network Technology Like UCS, VPC, VPC+, Fabric Path, VSS, etc.
  • Strong experience on Cisco like Nexus 7K, Nexus 5K, Fex, ASR router, ASA Firewall 55xx
  • Strong experience on Cisco Qos design & configuration
  • Strong experience on F5 Load balancer design, maintenance, troubleshooting and operation. Specifically on optimization of irule, SSL/HTTP/TCP profile, oneconnect.
  • Experience on Cisco ACI network. AWS/Azure would be perfect
  • Experience with Network Management Software technologies (Wireshark, Sniffer, TACACS+, Cisco ACS, Syslog, Cacti)
  • Experience on Network monitoring tools like Solarwinds NPM, HP Openview, Wireshark, CA Specture, Splunk
  • Possesses an in-depth knowledge of technology and is able to present and advise the business implications of a particular solution or a change in technological direction. Is able to routinely apply business insights to guide and influence the design of technically robust solutions.
  • Proficient in using MS Office, MS Project, and MS Visio.

Education & Qualification/Skill &Competencies

  • Bachelor's Degree in IT/Technology
  • ITIL Foundation v3 and/or additional Intermediate ITIL related certifications
  • Strong interpersonal and communication skills also in English
  • Proactive attitude
  • Team player
  • Must be fluent in English

Work experience

  • 8+ years of hands on experience within a technical environment providing network infrastructure engineering to enterprise organizations.
  • 7+ years technical experience in related field


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: (see below) or (see below), APJ: (see below), EMEA: C (see below) ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations:

South San Francisco CA, United States of America
4/16/2018 9:33:10 AM

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